Customer Service

Shipping & Delivery

Shipping rates and methods vary greatly from product to product. Some products may be shipped via USPS Priority Mail or FedEx, while others require LTL Freight shipment. The best way to get an accurate shipping rate, is to simply fill out a quote request from our website. We will get back to you with a fully detailed quote including round-trip shipping costs and any other fees. If you would prefer to arrange your own freight pickup and return, let us know, and we can usually accommodate your request. If you are in Southern California, we can usually arrange for free, or reasonably priced delivery directly to your location. We require shipping insurance on all our products. Shipping insurance is included in the shipping cost provided on your quote.

Privacy & Security

We take your privacy and security very seriously. Stage Monkey Design & Consulting will never share your information with third parties. When you chose to pay for your rentals or purchases through our website, your credit card information is never stored on our servers.  Your payment will be processed through the ©Stripe payment gateway. The Stripe Privacy Policy can be viewed at https://stripe.com/us/privacy . If you would prefer to pay by check, purchase order or money order, simply select that option during checkout, and we will send you an email with our mailing address.

Returns & Replacements

If for any reason, you are dissatisfied with one of our products, and would like to arrange for a return or replacement, please call us at (951) 572-2755. It is VERY important that you contact us as soon as an issue arises. In most cases, we can arrange for a full or partial refund of the rental cost. If you have received an item that is damaged or defective, a replacement item may be provided, contingent on time and availability. Please note that we cannot refund shipping costs for an item. Shipping costs are controlled by their respective carriers.

Ordering

Orders can be placed through our website, or by calling (951) 572-2755. Most orders are processed through our “Request for Quote” system. Simply locate the product you would like to request in our online catalog. To determine the availability of the item, select the desired Start Date and End Date for your rental. If the item is available, click on “Add to Quote”, and fill out your contact information on the following screen. When you click on “Submit Quote Request”, you should receive a confirmation email containing information on how to view the status of your request. Once we have reviewed your request, we will provide you with a fully detailed quote, including shipping charges, and any applicable fees and taxes. You will then need to “Accept” or “Reject” the quote. Once a quote is accepted, you will be bale to complete your rental through our website. IMPORTANT: Until you have completed the checkout process, your item will not be reserved, and may be rented to another party. Dates that are quoted are held for 10 days. If no action is taken by the end of the 10 days, your dates will become available for others.

Payment, Pricing & Promotions

Pricing on our website is in U.S. Dollars. We accept payment via Credit Card, Debit Card, Business Check, Purchase Orders, or Money Order. Sometimes we may offer discounts to our clients, based on duration of rental, charitable status of the organization, etc. Please mention any special needs in your Quote Request, and we will do our best to accommodate.

Viewing Orders

Orders may be viewed by logging into your account through the “My Account” link in the upper right-hand corner or footer of our website. Here you can view the status of your quotes, and any orders you have placed with us, as well as download Instructional Manuals for products you have rented.

Updating Account Information

You can update your account information with us by logging into your account through the “My Account” link in the upper right-hand corner or footer of our website. If your order is already being processed, and you need to update shipping information, please call us immediately at (951) 572-2755